Effective Date: December 10, 2024
At Timeless Decor, customer satisfaction is our priority. This Refunds and Returns Policy outlines the process, conditions, and timeframes for returning products purchased from our website, timelessdecor.icu. We strive to make the process simple and fair for both you and our business.
1. Eligibility for Returns
We accept returns under the following conditions:
- The product is defective, damaged, or not as described.
- The return request is initiated within 7 days of receiving the product.
- The product is unused, in its original condition, and in the original packaging with all tags, accessories, and receipts/invoices included.
2. Non-Returnable Items
We do not accept returns for:
- Products damaged due to misuse, mishandling, or improper installation.
- Items that are personalized or customized.
- Sale or clearance items (unless defective or damaged).
3. Return Process
To initiate a return, follow these steps:
Step 1: Contact Us
Email us at timelessdecor@gmail.com with:
- Your order number.
- Reason for the return (with supporting images for defective/damaged items).
- Contact information (email and phone number).
Step 2: Approval
- Our team will review your request and respond within 2 business days.
- If approved, you will receive detailed instructions for returning the product.
Step 3: Ship the Product
- Pack the product securely to prevent damage during transit.
- Send the product to the address provided in the return instructions.
- Retain the shipping receipt for reference.
4. Refund Process
- Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund within 3 business days.
- If approved, the refund will be processed to your original payment method within 7-10 business days.
5. Return Shipping Costs
- If the return is due to our error (e.g., defective or incorrect item), we will cover the return shipping costs.
- For all other returns, the customer is responsible for return shipping charges.
6. Exchanges
- We currently do not offer direct exchanges. If you wish to exchange a product, you can return the original item (if eligible) and place a new order.
7. Cancellations
- Orders can be canceled if the request is made before the product is shipped.
- Once shipped, cancellations are not permitted, and you may initiate a return instead.
8. Customer Support
For any questions or assistance, feel free to contact us:
- Email: timelessdecor90@gmail.com
- Address: Plot No. 128, Manav Vihar, Ambala City, Haryana, India
9. Policy Updates
This Refunds and Returns Policy may be updated periodically. Any changes will be reflected on this page with the updated effective date.
We appreciate your trust and support for Timeless Decor. If you have any concerns or feedback, please do not hesitate to reach out to us.